Offering your customers the advice that they need during the auto buying process is essential in closing the deal. With all of the different methods out there that can help you offer your customers this kind of help, choosing the right one may be a bit difficult. The automotive dealership live chat software on the market can be a great addition to any website. While having this type of software can be great, there are a number of mistakes that you can make when trying to implement it. Knowing what these mistakes are can allow you to avoid them at all cost.
The Location of the Live Chat Icon
The first thing that you will need to consider when trying to implement the automotive dealership live chat software is where to put the icon for it on your website. The last thing you want to do is to have this icon in a spot that is not easily found by your customers. Utilizing the space that is on the home screen of your website is the best way to ensure that this icon gets the top billing that it deserves. Neglecting to put this icon in the right place can lead to a variety of different negative issues.
A Lack of Consistency Can Be Damaging to Your Reputation
The main purpose of automotive dealership live chat software is to ensure that your customers are able to get the answers that they need regardless of the time of day. If you are not consistent with the level of availability of the chat software, then you may end up damaging your reputation. The best way to ensure that the chat feature on your website is always available is by pairing with the right live chat provider.